Addovation Engage

We’re Your Dedicated Partner – Every day!

When issues arise, all you need to do is contact your dedicated contact person with us and we’ll help you quickly and effectively.

Building long-term trust

At Addovation, we know that a solid, long-term partnership gives the best results when working with something as vital as business solutions. When we understand the people, processes, and goals of your business, we can address challenges and create solutions that provide a real value.

How does Addovation Engage work?

When you select Addovation Engage, you get a dedicated team and a Customer Engagement Manager that works together with you – continuously. Together, you’ll set up a meeting plan with clear goals based on your strategy and needs, so we’re working in the same direction both short- and long-term. Through close collaboration and regular follow-ups, you’ll always have the support you need to manage the complexity a business system can bring.

What are the benefits of Addovation Engage?

Addovation Engage is designed to help you to drive innovation, improve efficiency & competitiveness, develop a solution roadmap, manage applications effectively and enhance business processes.

By utilizing Addovation Engage, you can align technology with your goals, driving continuous improvement and maximizing the value of your business.

Tailor your Engagement services

Addovation Engage is a portfolio of services, methods and processes to facilitate a collaborative engagement. You can tailor Addovation Engage to fit your business needs.

Application Lifecycle Management

To keep your applications and infrastructure up-to-date and operating efficiently, several key factors must be considered. We offer a comprehensive range of services designed to address these needs. These include continuous updates, regular health checks, and managed services, ensuring your applications consistently perform at their best.

Contact us to learn more about our ALM services.

A dedicated customer team

When you select Addovation Engage, you gain access to a dedicated customer team that understands you, your company, and your processes. This ensures you receive the help you need promptly, without introductions, potential misunderstandings, or queues.

Extended Service Desk

Different customers have unique needs when it comes to availability and office hours. At Addovation Engage, adapting to these diverse requirements is a cornerstone of our service philosophy.

To complement the Service Desk’s standard office hours, we offer additional ways and times for customers to reach us, ensuring support is accessible when it’s needed most.

Integration Monitoring

We offer extended monitoring with the following features:

Monitor non-events
Auto-healing
Monitoring dashboard
End-to-end monitoring
Audit user activities

Governance Operations

Our governance model ensures seamless collaboration and long-term value creation through a structured, three-level approach: Strategic, Tactical, and Operational.

Strategic Level: Establishes the direction and goals of the partnership, fostering a strong foundation for long-term cooperation.

Tactical Level: Focuses on executing a prioritized roadmap, aligning initiatives with customer objectives to drive measurable results.

Operational Level: Handles day-to-day operations to optimize quality, performance, and efficiency.

Generic Application operations

The need for monitoring 3rd party applications and their operations is sometimes crucial for the full ERP performance. Addovation offer a preferred monitoring toolset to cater for those demands. This offering provides monitoring on a 24/7 365 basis and incident management of events and metrics related to the health and performance of the application. The service provides additional insight about the operational state of the application and acts as a bridge between the platform and any related application support.